Last updated: 30 September 2026
About these terms
These terms apply to your use of this website and to any order you place with us. By placing an order you agree to them. Nothing in these terms affects your statutory consumer rights.
Orders
- Your order is an offer to buy. A contract is formed when we send you an order confirmation.
- We may decline or cancel an order, for example if an item is unavailable or a price was shown incorrectly. If we cancel after you have paid, we will refund you in full.
Prices and payment
Prices are in pounds sterling (GBP) and include VAT where applicable. Payment is taken when you place your order using the payment methods shown at checkout.
Delivery
Delivery times are estimates. See our Shipping & Delivery page.
Returns and cancellation
See our Returns & Refunds page. Personalised items are exempt from the right to cancel.
Product information
We try to describe and show products accurately. Colours may vary slightly by screen. Descriptions, sizes and materials are provided in good faith and come from our suppliers.
Personalised items
You are responsible for checking the spelling and details you give us. We cannot correct mistakes after an order has been placed.
Safety
Small items and keepsake capsules are not toys and should be kept away from young children and pets.
Liability
We do not exclude liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded by law. Otherwise our liability is limited to the price you paid for the affected goods.
Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.